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CineSend On Demand - Customer FAQ

What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play, and you cannot use a lightning to HDMI adapter plugged into the device.

Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.

Can I Chromecast content?
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button () in the bottom right-hand side of the player.

Can I AirPlay to my AppleTV?
You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button () in the bottom right-hand side of the player.

What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Why do I see a black screen if I am watching content with AirPay on my TV?
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player.

Why do I see a black screen after the pre-roll if I am casting to Chromecast?
Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.

Upcoming Programs
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Sunday - Apr 11, 2021

12:00 pm CDT

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Original Content Programs

NowThis Earth

Daily @ 11:30AM

#OvercomingOvershoot

Various Dates and Times

EarthxPolicy

Fridays - 11:30 pm, CT

EarthxCEO

Wednesday - 12 pm, CST

Ocean Action Reports

Friday - 6 pm, CST

Immerse Yourself In Nature

Various Dates and Times

EarthxFilm Presents

Various Dates and Times

Planet911 Youth Reports

Friday - 5 pm, CST

Round the Fire

Wednesday - 12:30 pm, CST

Law & Nature

Tuesdays - 12:30 pm, CT

Story Time Planet!

Various Dates and Times

Faith is Green

Various Dates and Times

The Population Factor

Various Dates and Times

CleanEquity Monaco

Various Dates and Times
  • Protecting the Amazon: Part 4 - French Version
  • Protecting the Amazon: Part 3 - French Version
  • Protecting the Amazon: Part 2 - French Version
  • Protecting the Amazon: Part 1 - French Version
  • Protecting the Amazon: Part 4 - English Version
  • Protecting the Amazon: Part 3 - English Version
  • 'Round the Fire - Outdoor Photography and Conservation Throu...
  • 'Round the Fire - Getting Kids Outside in 2020: Ep. 10
  • 'Round the Fire - The Tao of Place: Ep. 09
  • Protecting the Amazon: Part 2 - English Version
  • EarthXR Trailer
  • EarthXR at ARTS x SDGS Fest: Blood Memory XR
  • EarthXR: VR/AR Global Summit
  • Akashinga + Habitat XR: Protecting Pangolins & Preventing Pa...
  • Planet911 Youth Reports - Christopher D. Marshall and Madiso...
  • Planet911 Youth Reports - Jamie Margolin and Slater Jewell-K...
  • Protecting the Amazon: Part 1 - English Version
  • StoryTime Planet! - Greener Together: Ep. 03
  • The Population Factor - Solutions: Ep. 05
  • 'Round the Fire - The Future of Hunting and Angling: Ep. 08
  • The Population Factor - Are We Overpopulated Right Now? : Ep...
  • Faith is Green | Christian Perspectives - The Landscape of C...
  • Law & Nature - Supreme Court Update: Ep. 05
  • Enes Kanter is Raising Awareness of Conditions Inside Factor...
    Coming Soon to On Demand